Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

Be careful guys, this company adds the optional items with the picture of the item you want to buy on their website, never explain that the items shown are "OPTIONAL", except in tiny tiny microscopic fonts somewhere in few pages later. When you purchase the item and realize something is missing and contact the company, of course they explain that in one little tiny area lost among other pages, there was an ambiguous line that explains the shown items are optional. Now why there are more pictures about optional items than the original item in the items page? That by itself tells you a lot about the level of this company and how they do business...

By the way, if you want to return the item, the shipping cost is on you. Your other option is to pay again to purchase the optional items. And you may ask what are these "OPTIONAL" items? Well, they include the POWER CORD, POWER ADAPTER, SUSTAIN PEDAL and a HEADPHONE. as you can see the first two items are not OPTIONAL at all and you NEED them to be able to operate the original item...!

Very tricky!!!

Reason of review: missing items shown in the purchasing page.

Monetary Loss: $200.

Preferred solution: Full refund.

I didn't like: Selling tricks, Show you a number of additinal items that are not included, Picture of additional items included to puch sale.

  • Review
  • Legato Digital Piano
  • Optional Items
  • Selling Tricks
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