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Music123 - Don't waste your money!

You have to pay for the return shipping! If you buy a large piece and something doesn't work out, then be excited to pay from your pocket for return shipping.
1.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Website
#1173212
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Over the years I have have purchased lots of gear and I'm pretty loyal to the music stores I shop at but my experience with Music123 was so poor years ago that I vowed never to buy another item from their store ever again. Some years ago I purchased an Alesis Amplifier...
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Anonymous
Lee

OMG, I’m so glad I saw this AND ALL THE OTHERS!! There is a 4 thousand dollar guitar I am interested in. On their eBay site, there are ONLY 2 pictures!! There are 4 slots for ...

1.0
Product
I didn't like
  • Dishonesty and being taken advantage of
#1118612
Reply to reviews
Guitar Center does business as Music123 on Amazon. I purchased a bass at a deep discount on Amazon Prime day 7/11/2017. Following day I receive email saying my order is cancelled for "technical issues" When I call them they blame an amazon pricing error. When I call...
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1.0
I didn't like
  • Show you a number of additinal items that are not included
  • Dishonest bait and switch false advertising
#1073385
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Purchased a product and paid for it through amazon. Music123 sent wrong item, didn't offer to pay return shipping and only offered me a refund not an exchange as there was a pricing discrepancy on their end which they claim they are not responsible for.... When I...
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1.0
I didn't like
  • Terrible customer service
  • Selling tricks
  • Untruth
#1015838
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Very unsatisfied with Music123's attitude towards returns. Bought the 2 items on Amazon during Black Friday frenzy and then cancelled/returned them due to finding 'em cheaper elsewhere. I requested a return before even receiving (still have not received items) and got...
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#964331
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Music123 and its affiliate companies Musician's Friend and Guitar Center are among the biggest scammers on eBay. My son purchased an "open-box" Recording King ROS-16 from them. This was a specific guitar, with a detailed description of "light scratches on front, sides...
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1.7
#904863
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Be careful guys, this company adds the optional items with the picture of the item you want to buy on their website, never explain that the items shown are "OPTIONAL", except in tiny tiny microscopic fonts somewhere in few pages later. When you purchase the item and...
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1.7
I didn't like
  • Picture of additional items included to puch sale
  • Selling tricks
  • Show you a number of additinal items that are not included
#873970
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I ordered YAMAHA YDP 142 and also requested 2day express last Friday, because my wife needs it to use this weekend. I have got a pianot, however, the piano was not working properly. Especially, a lot of left side keys are not able to push down. Also, pedals were not...
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CP_Music123
CP_Music123

I'm sorry to hear you've had a negative experience with us. I would like to look into this issue further for you. Will you please email us at: webtalk@music123.com with your o...

#859136
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“First of all I have to start saying that this is the worst experience I've ever had on Ebay after almost 10 years as a heavy user. The problem I am having with the seller is the reason why so many customers are leaving Ebay to other companies with better user...
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1.0
I didn't like
  • Terrible customer service
  • Untruth
  • Scam
#835463
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Contact Music123

Mailing Address:
Music123
PO BOX 7470
Westlake Village, California 91359-7470
United States
Phone:
(888) 566-6123
More
I ordered a “scratch and dent” bass cabinet and a “blemished” bass cabinet. The “blemished” one showed up as a brand new cabinet that is a cheapo brand worth half of the cabinet I ordered. It was an 8x10, I ordered a 4x10, they should be hard to mix up. I asked if they...
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#806072
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